Frequently Asked Questions

Have questions? We've got answers. If you don't find what you're looking for, feel free to contact us.

Orders & Shipping

How long does shipping take?

Most orders are processed within 1-4 business days. Delivery typically takes 7-15 business days depending on your location. You'll receive a tracking number as soon as your order ships.

Do you offer free shipping?

Yes! We offer free shipping on all orders over $70. Orders under $70 have a flat shipping rate applied at checkout.

How do I track my order?

Once your order ships, you'll receive a confirmation email with your tracking number. You can use this to track your package directly on the carrier's website.

Can I cancel or change my order?

We process orders quickly, but if you need to make a change, please contact us within 24 hours of placing your order and we'll do our best to help.

Returns & Refunds

What is your return policy?

We offer a 30-day money back guarantee. If you're not completely satisfied with your purchase, contact us within 30 days of receiving your order and we'll arrange a return or exchange.

How do I start a return?

Simply contact our support team with your order number and reason for return. We'll guide you through the process and make it as easy as possible.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 5-7 business days back to your original payment method.

Products & Quality

Are your products high quality?

Absolutely. Every product in our store is carefully selected and vetted for quality, innovation, and everyday value. We only offer products we genuinely stand behind.

What if my product arrives damaged?

We're sorry to hear that! Please contact us immediately with photos of the damage and we'll send a replacement or issue a full refund — no questions asked.

Payments & Security

Is it safe to shop on PeakFindsMarket?

Yes, completely. Our store uses SSL encryption and secure payment processing. Your personal and payment information is always protected.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and more. All options are displayed at checkout.

Still have questions?

We're here to help! Contact our support team and we'll get back to you within 24 hours.